Hoja Escalamiento

PROCESO DE ESCALAMIENTO

Con el fin de brindarle un mejor servicio y una canalización eficaz al momento de sus
reclamos y consultas le hacemos llegar a usted el proceso de escalamiento.

 

NOC 24/7/365

PRIMER NIVEL 0-2 HORAS

PBX SPS:      (+504)2544-0946 Ext. 1035/1046

PBX TGU:    (+504)2217-0946 Ext. 1035/1046

MOVIL:        (+504)3390-5610

Tel. ALTERNO: 2557-7762 / 2557-7765

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SEGUNDO NIVEL 2-4 HORAS

Elsa Santos
Asistente de Plex
MOVIL: (+504)3390-9322
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Fanny Montoya
Jefe de Noc
MOVIL: (+504) 3259-7969
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Angel Ortega                         
Jefe de Ingenieria (Nor-Occidental) 
MOVIL: (+504)3391-0854
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Alexander Ordonez 
Jefe de Ingenieria (Centro- Sur)
MOVIL: (+504)3391-0850
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Abel Erazo 
Gerente de Tecnología e Ingenieria
MOVIL: (+504)3390-5635
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Mario Maradiaga 
Gerente 

de Plex y Proyectos


MOVIL: (+504)3259-6949
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TERCER NIVEL 4-6 HORAS

Harold Midence
Sub Gerente General
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Mardin Midence
Gerente Regional Centro-Sur
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